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Layer 4 of 5, The Guardians
Systems that stay watched, patched and supported.
Built for businesses that want full IT outsourcing, or Tier 2 and Tier 3 support that backs up an internal team (co-managed IT).
Select any row to move that responsibility between your team and ACG. L1 to L3 are support levels.
Remote and on-site end-user support for devices, operating systems and line-of-business applications, with Tier 1 triage, Tier 2 and 3 escalation, and a named engineer behind every ticket. Co-managed clients keep their own front line and call ACG for depth.
The help desk is awake at 3 AM tonight, as always.
Tenant administration for Microsoft 365, Google Workspace, Azure and AWS: licensing kept right-sized, identity and conditional access enforced, and permissions reviewed on a schedule so departed employees and over-broad roles do not linger.
Server health, packet loss and latency are watched continuously, with alerts routed to an engineer instead of an inbox. Patch cycles run on a published calendar with maintenance windows and rollback plans.
Endpoint protection, multifactor sign-in, vulnerability scanning and log review run as a routine instead of a one-time project. Findings are ranked, fixed on a schedule and reported to you in plain language, with a written plan for the day something does go wrong.
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